وظيفة خدمة عملاء لانباء محافظة القاهرة والجيزة والقليوبية فقط دعم فني باكبر شركات الاتصالات فرصة شغل كويسة جدا # خريجين وطلبة سنة رابعة ولاد فقط مش مطلوب خبره سابقة في نفس المجال مستوى اللغة الانجليزية جيد السن لا يتعدى ال 29 سنة #مقر_العمل : ابراج النيل سيتي - كورنيش النيل - خلف فندق الفيرمونت (بعد مبني ماسبيرو في اتجاه رمسيس) #تفاصيل_المرتب : الاجمالي 5000 جنية مقسم الي ---- 4200 جنية اساسي و صافي ---- 300 جنية علي معدل الاداء الشهري ---- 500 جنية لو انت اعلي 20% فالشغل البونص بيكون علي -وقت المكالمات -الالتزام بالمواعيد -كواليتي المكالمات #مميزات_العمل : 1- تامين طبي و اجتماعي و علي الحياه من اول يوم عمل 2- دقائق و جيجا موبايل انترنت مجانا علي خطك كل شهر 3- المرتب صافي بدون اي خصومات للضرائب او التامينات 4 - امكانية العمل من المنزل بعد 3 شهور لو مناسب ليك: سجل معانا وهيتم التواصل معاك

• Develop new customers and maintain existing customer relationships through phone calls, emails, interviews, etc.
• Understand customer needs and provide appropriate product or service recommendations.
• Visit customers regularly, solve customer problems, and ensure customer satisfaction.
• Develop sales plans, set sales targets, and implement sales strategies.
• Complete sales targets set by the company on time.
• Understand market trends and collect information about competitors.
• Conduct market research, analyze industry trends, and make suggestions for improvement.
• Be familiar with the company’s products or services and be able to introduce product features and advantages to customers in detail.
• Provide technical support and after-sales service.
• Negotiate prices and contract terms with customers.
• Ensure accurate signing and execution of contracts.

Job Requirements

• Excellent communication and negotiation skills.
• Strong market analysis and problem-solving skills.
• Strong self-motivation and ability to withstand work pressure.
• Proficient in using office software and customer relationship management systems (CRM).

Job Description

• Maintain and manage essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Handle business-critical IT tasks and systems to ensure a competitive advantage in the global marketplace.
• Perform server administration tasks, such as user/group management, security permissions, group policies, and print services.
• Research event-log warnings and errors and monitor resources to ensure seamless system architecture performance.
• Install and configure software and hardware, including but not limited to Microsoft Azure Cloud, Hypervisors, and Kaspersky EDR (on-premises and cloud).
• Manage network servers and technology tools, ensuring data security and efficient performance.
• Set up accounts and workstations for employees, ensuring smooth onboarding processes.
• Monitor system performance and maintain systems according to established requirements, addressing any issues promptly.
• Assist the help desk and other teams with troubleshooting to identify root causes and provide technical support when needed.
• Perform routine and scheduled audits of all systems, including backups, to ensure data integrity and disaster recovery readiness.
• Implement and maintain security measures, including access controls, firewalls, and regular backups.
• Stay up-to-date with the latest technologies and trends to develop expertise and train staff on new technologies.
• Create and maintain an internal wiki with technical documentation, manuals, and IT policies to enhance knowledge sharing within the organization.
• Direct / Escalate unresolved issues to the next level of support personnel
• Manage Microsoft365 Admin for Mails to ensure efficient communication and collaboration.
• Manage FortiGate & OPNsense firewalls and switches and perform daily checks to maintain network stability & security.
• Restore backups when necessary, ensuring data recovery as needed.
• Perform other related duties as required by the company.

Job Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 5 years of experience as a Systems Administrator.
• Certifications such as MCSA, MCSE, CCNA, or equivalent are preferred.
• Proven expertise in server administration, network management, and system maintenance.
• Experience with Microsoft 365, Proxmox Hypervisors, Kaspersky EDR Server, and Basic Open-Source Admin knowledge is required.
• Strong understanding of IT security principles and best practices.
• Excellent problem-solving and troubleshooting skills.
• Ability to work in a fast-paced and dynamic environment, handling multiple tasks simultaneously.
• Strong communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.