Call Center Job Description
Location: Nile City Towers, Corniche El Nile (Behind Fairmont Hotel, after Maspero building towards Ramses)
Company: Orange Telecommunications Company

Job Title:

Customer Support Agent.

Job Type:

Full-time (Graduates and Fourth-Year University Students Only)

Requirements:

• Gender: Male is preferred candidates only
• Experience: No prior experience required in the same field
• Language Level: B2 English proficiency
• Age Limit: Maximum 27 years old

Key Responsibilities:

1. Handle customer inquiries and complaints professionally.
2. Provide technical support and assistance over the phone.
3. Ensure customer satisfaction and deliver high-quality service.
4. Adhere to performance KPIs (call time, punctuality, call quality).
5. Maintain accurate records of customer interactions.

Salary Details:

• Total Salary: 5,000 EGP, divided as follows:
  • Basic Salary (Net): 4,000 EGP
  • Performance Incentive: 500 EGP (based on monthly performance rates)
  • Top Performer Bonus: 500 EGP (for top 20% achievers)
• Bonuses are based on:
  • Call handling time
  • Punctuality and attendance
  • Call quality standards

Job Benefits:

1. Medical and social insurance.
2. Free monthly mobile minutes and internet data.
3. Net salary (no deductions for taxes or insurance).
4. Option to work remotely after 3 months.